Cancellation & Returns

We are committed to providing a friendly and hassle-free experience for all our customers.

Returns & Replacements

Your order will be shipped via our trusted delivery partners.

  • In case of delivery damage, wrong delivery, or missing items, please contact us within 48 hours of delivery.

  • For damaged or defective items, please notify us within 72 hours of delivery so we can investigate and resolve the issue.

  • Please note: Each product may have its own specific return or replacement policy, which will be clearly mentioned on the respective product page. Please review this information carefully before making your purchase.

Required Proofs for Claims

To process any claim for missing, damaged, or undelivered items, customers must provide the following:

  • Shipment label image

  • Shipment invoice image

  • Outer packaging images

  • Image of the item received (for damage/wrong/missing items in case of multiple products)

  • Packaging video clearly showing the shipment label

  • Unboxing video

These proofs are mandatory for our team to investigate and approve claims.

Cancellations

  • Orders can only be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

  • To request a cancellation, please contact us immediately at support@sleepbae.in with your order details.

Refunds

  • Approved refunds (for eligible cancellations, returns, or claims) will be processed to the original method of payment within 7–10 business days.

  • Shipping and handling charges are non-refundable.

Applicable Law

All sales and interactions with Sleepbae shall be governed by and interpreted in accordance with the laws of India.
In case of any disputes, the same shall be subject to the jurisdiction of courts/authorities/forums in Delhi only.



Returns & Refunds – FAQ

1. Can I cancel my order after placing it?

You can cancel your order only before it has been shipped. Once dispatched, cancellations are not possible. Please write to us at support@sleepbae.in with your order details for cancellation requests.

2. What if I receive a damaged or wrong item?

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery. Our team will investigate and provide a replacement or refund, as applicable.

3. What documents or proofs do I need to submit for a return or replacement?

To process a claim for missing, damaged, or wrong items, we require:

  • Shipment label image

  • Shipment invoice image

  • Outer packaging images

  • Image of the item received

  • Packaging video showing the label clearly

  • Unboxing video

4. How do I request a return or replacement?

Simply email us at support@sleepbae.in with your order number, issue details, and the required proofs (images/videos). Our support team will guide you through the process.

5. How long does it take to receive a refund?

Once approved, refunds are initiated to your original payment method within 7–10 business days. The time may vary depending on your bank or payment provider.

6. Are shipping charges refundable?

No. Shipping and handling charges are non-refundable. Refunds will only be issued for the product value (if eligible).

7. Can I return a used product?

For hygiene and safety reasons, used products cannot be returned unless they are damaged or defective upon delivery.

8. Do all products have the same return policy?

No. Each product may have its own specific return or replacement policy, which will be clearly mentioned on the respective product page. Please check the product details before making your purchase.